Frequently Asked Questions

General

Can anybody hire furniture?

Our primary clients are property stylists, but we do hire furniture to the public, provided the furniture is being used for display purposes only. The free hire period does not apply for private hire.

Do property stylists qualify for trade discounts?

Our standard offer for stylists is pay for 4 weeks get 2 weeks free. We do run promotions based on demand and the needs of the property market, for example during COVID we offered a pay for 4 weeks receive 6 weeks free. The current free period will display automatically when you complete a quote.

What services do you provide?

We provide comprehensive styling consultations (at a fee), advise on appropriate furniture and accessories, and short-term furniture and accessory hire.

Which areas do you service?

We deliver to suburbs that are no further than 50 kilometres from our warehouse located in Arcadia (post code 2159)

Can the furniture be used?

All our furniture and soft furnishings are for display only. Our furniture is not to be used. Where the furniture is being hired for a partial style, the client should be advised that the furniture is not for use and that they are liable for any damage.

If an item is damaged but can be repaired then the client is liable for the cost of the repair. Should the cost of repair be less than $500 or the client did not elect to have Risk Protection, the cost of the repair will be made from the bond. If the held bond is insufficient the client will be invoiced for the shortfall.

If an item is damaged beyond repair, the client is liable for the replacement cost. If Risk Protection was included at the time of hire, the client will be liable for the cost of the item or the excess payment of $500, whichever is the smaller. The cost of the loss or damage will be taken from the bond, if the held bond is insufficient the client will be invoiced for the shortfall.

Hiring

How does it work?

Browse our stock. Add the required items to your cart. Add risk protection if required. Obtain an instant online quote which excludes the delivery fee and the refundable bond. Once your quote has been submitted one of our consultants will be in touch to discuss your requirements.

The delivery fee will depend on the number of items, the distance of the install from Arcadia and the ease of access. This fee will be provided by our consultant when they contact you. Our delivery fees range from $400 to $750.

The refundable bond is 20% of the total hire fee. The bond is refunded within 7 days of furniture collection provided that there is no damage.

If you require a visit to our warehouse to select items, this can be arranged with our consultant.

Once you have selected all required items, including soft furnishings we will provide you with a tax invoice. Full payment is required prior to installation.

Do you have a minimum hire value?

No, we do not have a minimum hire value, but accessories and soft furnishings can only be hired in addition to furniture. You cannot hire art and soft furnishings without hiring furniture.

Do you have a minimum hire period?

Yes, our minimum hire period is 4 weeks. There is no reduction in cost should the styled property sell in less than 4 weeks resulting in the collection of the hired furniture prior to reaching the end of the 4 week hire period.

When does the hire period start?

The hire period starts on the day of delivery and ends on the day of collection. The hire period includes weekends and public holidays.

Can the hire period be changed (ie extended or reduced)?

Yes the hire period can be changed. The minimum hire period is 4 weeks. If the hire period is reduced to less than 4 weeks the client will still be charged for 4 weeks.

To arrange an extension beyond the initial hire period UStyle requires a minimum of 3 days notice. The weekly cost for an extension is the weekly cost as per the quote. For extension in excess of 1 week there may be a free period – please discuss these terms with a consultant.

Who is responsible for monitoring the hire end date?

You are responsible for ensuring that you have arranged an extension or collection prior to the hire end date. If the furniture has not been collected prior to the hire end date it will be assumed that you wish to extend the hire period and you will be invoiced for 1 weeks hire in advance.

What do I do once the property has sold?

It is the stylist’s responsibility to monitor the properties styled using hired furniture. Once a property has sold the stylist should confirm with the agent that the furniture can be removed and then notify UStyle that the hired furniture is ready for collection. UStyle will arrange a collection date and time.

What are the hire terms and conditions?

The minimum hire period is 4 weeks. Risk protection is optional. A refundable bond of 20% of the hire cost applies. Full payment is required prior to the instillation date. The furniture may not be moved from the agreed location with prior consent. The bond is refunded once the furniture has been collected and there is no damage.

Can I view the furniture?

We have included photos and dimensions on our website to assist stylists with their furniture selection. Should you wish to view the furniture, please contact us on 0422 775 118 to arrange a suitable time to visit our warehouse.

Why aren’t soft furnishings displayed on the website?

Given the volume of art, rugs, cushions, artificial plants, and lamps, it is impractical to include these on our website. You can discuss your requirements with the consultant who will be in touch once receiving your quote. Should you wish to view our range of soft furnishings, please contact us on 0422 775 118 to arrange a suitable time to visit our warehouse.

How do I select soft furnishings?

Please contact us on 0422 775 118 to discuss your requirements and to arrange to visit our warehouse.

What does it cost to hire soft furnishings?

Item	Weekly Fee	4 week min
Small rug (1.2 m x 1.7 m)	$6.25	$25.00
Medium rug (1.6 m x 2.3 m)	12.50	$50.00
Large rug (2 m x 3 m)	$25.00	$100.00
Small art (50cm x 50 cm or smaller)	$5.00	$20.00
Medium art (60 cm x 80cm, 80cm x 80 cm, 100 cm x 100cm)	$7.50	$30.00
Large/deluxe art (80 cm x 120 cm)	$15.00	$60.00
Extra large art	$20.00	$80.00
Medium artificial plant (? cm)	$8.75	$35.00
Large artificial plant (? cm)	$13.75	$55.00
Floor lamp	$8.75	$35.00
Medium table lamp	$5.00	$20.00
Large/deluxe table lamp	$6.25	$25.00
Standard cushion	$1.25	$5.00
Deluxe cushion	$2.00	$8.00

Payment

When is payment required?

Full payment, as per the invoice provided, is required prior to the installation date. The invoice will include rental fees, risk protection (if applicable), delivery fees and the refundable bond. GST is payable on all goods and services.

Do you accept credit card payments?

We do not accept credit card payments. Payment options are direct debit (our bank details appear on your invoice) or cash.

When will the 20% bond be refunded?

The refundable bond, which is 20% of the total hire fee, will be refunded within 7 days of furniture collection provided there is no damage.

Delivery and return

How much does delivery cost?

Can I arrange my own delivery?

UStyle will deliver and collect hired items. We may agree to use your courier provided that all requirements have been discussed and agreed.

Can I move the furniture to another property?

You are not permitted to move our furniture to another location without prior written consent from UStyle.

Insurance And Damage

Is UStyle insured?

Yes UStyle has Public Liability Insurance and Workers Compensation Cover. If Risk Protection is not selected our furniture is not insured when at a premise other than our warehouse. If Risk Protection is selected our furniture will be insured at the premises where it has been installed.

What is Risk Protection and how much does it cost?

Risk protection is insurance which covers the hired furniture for fire, theft, and damage. This insurance arranged at the time of hire at a cost of 10% of the total hire fee. In the event of a claim, the excess will be $500.

If you opt not to include Risk Protection, then the furniture is held at your risk from the time of delivery to the time of collection.

What should I do if I notice any damage to goods on delivery?

Should there be any damage to a delivered item, please point out the damage to a UStyle staff member immediately, so the damage can be noted.

What should I do if I become aware of any loss or damage during the hire period?

Contact the UStyle team immediately to notify them of the loss or damage. Next steps will be discussed.

What happens if the furniture is damaged during the hire period?

If an item has been damaged but can be repaired then the client is liable for the cost of the repair. Should the cost of repair be less than $500 or the client did not elect to have Risk Protection, the cost of the repair will be made from the bond. If the held bond is insufficient the client will be invoiced for the shortfall.

If the goods are lost or damaged beyond repair, the client is liable for the replacement cost. If Risk Protection was included at the time of hire, the client will be liable for the cost of the item or the excess payment of $500, whichever is the smaller. The cost of the loss or damage will be taken from the bond, if the held bond is insufficient the client will be invoiced for the shortfall.